Family Stories

We want to extend our thanks to everyone for your care and concern for Mom. It meant so much to our family. This pizza lunch seem like a very small token of our appreciation however Mom loved pizza and she would have enjoyed the bars. She loved her sweets! God bless you as you continue working with those entrusted to your care, serving from your heart with patience and love. 

These people are wonderful. They moved quick when we needed them and made the last few days of my fathers life as peaceful as they could. Thank you.

I first want to start by saying – this is why I wanted to come back to NorthCrest Specialty Care. I think all of your OT and physical therapy are great. I’ve learned a lot through them. The staff are great and helpful. Also, they are understanding and if you have questions, they always seem to have the answers and if they don’t know, they try to find out for you. Your nurses are great. If you need something, they get it if they can. I like all of you very much!

This building is beautiful and in a great place if you are looking for care for a loved one!

My Dad is currently here in V.A. Hospice. I couldn't be more pleased with the care he is receiving from ALL of the staff here. Thank you so much.

Impressed!!! My sister visited our brother at this facility and she was so impressed on how immaculate (it is) and (how) friendly the staff are!! Excellent facility in every way. The customer service, care they give to their patients, and pride of their facility is superb.

I am writing this letter to express my gratitude and to recognize Mechanicsville Specialty Care in Mechanicsville, IA, one of your Care Initiative care centers. My mother has been a resident there for over 9-1/2 years. She has Alzheimer's and is currently on hospice care. 
The staff is not only professional and skilled, they are caring, patient and compassionate. They give their smiles freely and can calm and reassure my mother in her confusion and anxiety. When I have visited her through the window (since COVID) I have seen my mother look up at a staff member with the look of a child seeking guidance and direction and I am convinced they are her family. The staff has changed in those 9-1/2 years but I have come to know many of them very well and they are part of my family too. 
Everyone ... are to be highly commended for their dedication in the past and heroic efforts during the COVID 19 Pandemic! I also recognize and praise the entire Care Initiative Hospice team. How reassuring it is that I can trust they are caring for and protecting my mother in such a loving way. Isn't that what anyone would want for their loved one? 

I wish to express my personal satisfaction for the excellent care I received at Southridge. Your staff was great. The rehab team was also great. They were all very professional and we obviously interested in my recovery.

Best wishes! 

I want to thank everyone for the wonderful you gave my sister. I tell everyone that this nursing home is the best. It's always clean and staff are wonderful. Again, thanks so much and God bless you all. 

God bless this awesome, wonderful staff and administration. Lori’s care was excellent and safe. Day and night – all requests for assistance was given with kindness, patience, and competence. Every staff member seemed to engage with Lori/family – treating our needs with dignity, love and respect. 

We would like to acknowledge and thank the associates of LaPorte City Specialty Care.  Our mother was lovingly cared for while a resident there.  LaPorte City Specialty Care  concern for their residents was evident by quality care, a personable-friendly greeting and warm touch.  Due to State of IA directives (to keep residents safe) we were kept at a distance while visiting mom.  It was hard for us not to give mom a hug but we took great comfort knowing she was receiving those loving and warm touches from staff.

We will be forever grateful for the care provided to mom.  To the associates from housekeeping, dietary, maintenance, nursing aides, nurses, social workers and administration we thank you all. Your kind words and care do not go unnoticed.  Blessings to you all.  

On behalf of everyone involved in the search for Jake Wilson, I want to personally thank you for your donation of food. Your generosity and support is an encouraging reminder of why our community is so great.

Thanks Again!

Sheriff Tony Thompson

My sister and I know that our mom loves Valley View! Thank you for all you and your staff have done to make the transition and now a permanent situation for mom a positive one. I appreciate being contacted when necessary about any health-related issue. We feel that mom is in the right place for her needs, as well as our peace of mind!
Continued success to you all!

We would like to thank everyone (Chariton) for the very nice Christmas party. Tim and I really enjoyed it. The entertainment was good too. We wish all of you a great 2020.