Care Initiatives Nondiscrimination Policy

Care Initiatives complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or protected veteran status.
 

Notice of Nondiscrimination and Accessibility Requirements

Care Initiatives complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex and protected veteran status.  Care Initiatives does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or protected veteran status.

Care Initiatives:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualitied interpreters
    • Information written in other languages

If you need these services, call (515) 224-4442.

If you believe Care Initiatives has failed to provide these services or discriminated in another way on the basis of race, color, national orgin, age, disability, sex or protected veteran status, you can file a grievance with:  Section 1557 Coordinator (Chief Compliance Officer), 1611 West Lakes Parkway, West Des Moines, IA 50266, 1-888-565-2273, TTY 1-800-735-2942, Fax: (515) 225-6552, Email: compliance@careinitiatives.org.  You can file a grievance in person or by mail, fax or email. If you need help in filing a grievance, our Section 1557 Coordinator (Chief Compliance Officer) is available to help you. For a printable version of our Notice of Nondiscrimination and Accessibility Requirements, click here.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH  Building
Washington, D.C. 20201
1-800-368-1019  (TTY 1-800-537-7697)

For a printable version of our Notice of Nondiscrimination, click here.

Availability of Language Services

ATTENTION:  If you speak English, language assistance services, free of charge, are available to you.  Call 1-515-224-4442 (TTY: 1-800-735-2942).

Spanish
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-515-224-4442 (TTY: 1-800-735-2942)

Chinese
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-515-224-4442

Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-515-224-4442

Serbo-Croatian
OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-515-224-4442

German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-515-224-4442

Arabic
ظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-515-224-4442 (رقم هاتف الصم والبكم:

Laotian
ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-515-224-4442

Hindi
្របយ័ត?៖ េបើសិន?អ?កនិ?យ ??ែខ?រ, េស?ជំនួយែផ?ក?? េ?យមិនគិតឈ??ល គឺ?ច?នសំ?ប់បំេរ?អ?ក។ ចូរ ទូរស័ព? 1-515-224-4442 ។

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-515-224-4442 번으로 전화해 주십시오 

Punjabi
ध्यान द?: य?द आप ?हदी बोलते ह ?तो आपके िलए मुफ्त म? भाषा सहायता सेवाएं उपलब्ध ह।? 1-515-224-4442  पर कॉल कर।

French
ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-515-224-4442

Pennsylvania Dutch
Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-515-224-4442

Thai
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-515-224-4442 

Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-515-224-4442

Karen
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Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-515-224-4442

Pohnpeian
Ni songen mwohmw ohte, komw pahn sohte anahne kawehwe mesen nting me koatoantoal kan ahpw wasa me ntingie [Lokaiahn Pohnpei] komw kalangan oh ntingidieng ni lokaiahn Pohnpei. Call 1-515-224-4442.