Family Stories

The staff worked so well together and seemed to really enjoy the patients and each other. Leslie and Paulette have created an effective and compassionate culture of caring. The staff always seemed to welcome Lori/family as part of the team, encouraging our input as they educated us.

I spent three weeks in the rehab wing of NorthCrest after major surgery. I could not be more complimentary of the wonderful staff and care I received. Every staff person made me feel that my recovery was their primary goal. I never comment on public postings but feel I must in this case. Waterloo is fortunate to have this facility.

The building was kept very clean, safe and welcoming. The food was better than I had expected. The staff I cannot say enough nice things about. Both nurses and CNAs were excellent caretakers. 

We are so fortunate to have had our father recover from an injury and be rehabilitated at NorthCrest Care Facility. The patience and thoughtfulness that all the staff from the front offices to the building maintenance workers was 1st class and very much appreciated. 

I had four major surgeries at 2 different hospitals before going to Northcrest. Right away I met very helpful and nice people that made me feel comfortable and cared for.  They explained what they were doing and why, while making me feel at home. The people at Northcrest and Care Initiatives do really care. Hats off to all of you!

I do believe this is one of the best. NorthCrest is wonderful!

Forget all the stereotypes of nursing homes - this place rocks! The food is good, everything is spic and span, concern for safety and infection control - no shortcuts. Every single encounter with ever staff was caring, competent, compassionate. The therapist treated us (family members) like we were part of the team and was interested in our success. God bless them! 

The nurses are very good to us. Everybody seems friendly and we get to meet new people that are enjoyable to talk with. Everything is very neat and clean. CNA’s are happy to wait on all of us. There is church three times a week and it’s nice to have that opportunity. I like that visitors are always welcome.